Returns & Refunds

Customers who wish to return faulty or damaged goods must telephone BW Trade Counter. (+44 (0)1474 323500. to obtain an Official Goods Return Form. Errors and shortages must be notified within 3 days of receipt

Customers have the right to cancel any orders they have made withing 48 hours of placement


Please check goods immediately as returns will not be accepted for credit unless notified within 14 days of receipt.Items returned without a returns form will not be accepted for credit. All items are to be returned at customers cost and risk. All goods remain the property of BW Trade Counter trading under Goldmax Distribution Ltd, who retain legal title of the goods until paid for in full.

Full refunds are offered to customers if we are notified within 14 days of receiving their goods that they want to cancel or return. The Customer also has another 14 days to return the goods once BW Trade Counter has been notified. All products must be returned in original undamaged packaging otherwise you will not be eligible for a credit.